GDPR

What do we do with your personal data?

EFTA SERVICES provides consulting services to national and international clients from the public sector, as well as to medium and large companies from the private sector. In order to carry out our activities properly, it is sometimes necessary to process personal data. Personal data with data that provides information about an individual, such as contact data, as well as financial data or data on other personal and / or sensitive issues.

When we process your personal data, we always act carefully and in accordance with the application of laws and regulations and our internal privacy policy.

The main principles of our internal policy and privacy policy are:

  • We inform you about the use of your personal data and you can manage the right of access and objection.
  • Use your personal data only for the purposes for which it was obtained.
  • We do not collect, use and store more personal data unless necessary and only if there is no other way to achieve the goal.
  • The more sensitive the data, the less we use it.
  • We only use personal data if we have a reason to do so.
  • We take security measures to ensure an appropriate level of security to protect personal data from the risk of loss or unauthorized access.
  • We offer personal data to third parties only if we have certain guarantees available to protect your data.

In this Privacy Policy, we inform you of the use of your personal data in the performance of our activities by answering the following questions:

  • What type of personal data do we process?
  • Why do you collect and use personal data?
  • What is the legal basis for the processing of your personal data?
  • Do you have access to your personal data?
  • How long do we store your personal data?
  • Do you have to provide personal data to EFTA SERVICES?
  • Who is responsible for processing your personal data?
  • Who can you contact if you have questions about the use of your personal data?
  • What do you know about the use of personal data by third parties?
  • How is personal data protected?
  • What are your rights regarding the processing of personal data (and how can you manage it)?
  • Do we use cookies on our website?

Overview of the used by EFTA SERVICES Personal Data for the following data subjects:

  1. Clients, (sub) contractors, suppliers and other contractors.
  2. Visitors to our website, especially those who are interested in our company and fill in the contact form.
  3. Participants in training courses organized by EFTA SERVICES.
  4. Clients, (sub) contractors, suppliers and other contractors.

What data do we process?

  • Your contact details, such as name, surname, title, company address, place of residence and telephone number.
  • Information about your cooperation with EFTA SERVICES and
  • Data for calculating or entering declarations, making payments and receivable events.

Why do we process your data?

  • Provision of services and consultations.
  • Relationship management, administration and customer service.

What is the legal basis for the processing of your personal data?

The use of personal data is necessary for:

  • Implementation of our agreement
  • Fulfilment of our legal obligations
  • Presentation of the law To be interested in the opportunity to continue providing our services, you can find the best and
  • Take care of your law interest of receiving advice and assistance.

Who has access to your personal data?

  • Only EFTA SERVICES employees who need personal data to carry out their work have direct access to your data in our systems.

How long do we store personal data?

We delete the data after the expiry of the data storage period on the basis of our contract, for the application of entry and / or professional rules or – if it does not exist – at the latest two years after the termination of the cooperation; unless we are required to keep your data for a long period due to legal regulation.

Do I have to provide this data to EFTA SERVICES?

The processing of personal data is necessary if you use our services. We cannot provide our services properly without this information.

  1. Visitors to our website, especially those who are interested in our company and fill in the contact form.

What data do we process?

  • Contact details (such as name and email address)
  • The message you have left, including personal data
  • Cookies

Why do we process your data?

  • For business purposes: so that we can monitor and inform you about the next steps.
  • Relationship management, marketing, clients management and services.

What is the legal basis for the processing of your personal data?

  • Promoting our legitimate interest, which enables us to provide our services as efficiently as possible and to make the best use of our site to serve our visitors well.

Who has access to your personal data?

  • Only EFTA SERVICES employees who need personal data to perform their work have direct access to EFTA SERVICES

How long do we store your personal data?

  • We store your personal data until we mark your message as “completed”, unless we need to keep your data longer due to legal regulations or if it is necessary to carry out our activities.

Do I have to provide this data to EFTA SERVICES?

The processing of your personal data is necessary so that we can respond to you. We cannot process your message without this information.

  1. Participants in training courses organized by EFTA SERVICES.

What data do we process?

  • Contact details (address, initials, name, surname, gender, company, position, e-mail address).

Why do we process your data?

  • Services, customer administration and relationship management, as necessary for:
    • Your participation
    • Customer liaison and debt management
    • Management of customer management system and
    • Communicate with you by sending emails.

What is the legal basis for the processing of your personal data?

  • The use of your personal data is necessary for the implementation of our agreement and for the legitimate interest of EFTA SERVICES or third parties to provide our services as efficiently as possible.

Who has access to your personal data?

  • Only EFTA SERVICES employees who need personal data to perform their work have direct access to EFTA SERVICES

How long do we store your personal data?

We delete your data after the expiry of the data storage period on the basis of our contract, the applicable rules of conduct and / or professional rules or – if they do not exist – no later than two years after the termination of the cooperation; unless we need to keep your data longer due to legal regulations.

Do I have to provide this data to EFTA SERVICES?

  • The processing of your personal data is necessary if you want to attend the course at EFTA SERVICES. We cannot deliver our services without this data.

Additional information about the use of personal data and your rights

Who is responsible for processing my personal data?

EFTA SERVICES, headquartered in Sofia 1404, Nishava Str. N 106, fl. 4, apt. 23-25., is responsible for the processing of your personal data.

Who can I contact if I have questions about the use of my personal data?

For questions, you can contact our communication department at efta@efta-bg.com.

How about the use of my data by third parties?

EFTA SERVICES has entered into agreements with all parties to whom it provides your personal data to ensure that there are sufficient guarantees for the careful processing of your personal data, in accordance with the law, EFTA SERVICES’s internal privacy policy and this Privacy Policy.

How do we protect your personal information?

  • We will take all reasonable, appropriate security measures to protect the personal data of our visitors and participants against unauthorized access or alteration, disclosure or destruction. We comply with applicable security standards.
  • If, despite security measures, a security incident occurs that may affect your privacy, we will inform you of the incident as soon as possible. We will keep you informed of the measures we have taken to limit the impact and prevent recurrence in the future.

You have the following rights regarding the processing of your personal data by EFTA SERVICES:

  • The right to object to the use of your personal data, for example, if you believe that the use of your personal data is not necessary for the performance of our activities or compliance with a legal obligation.
  • The right to access your personal data. This means that you can state which personal data is registered and the purposes for which such personal data is used.
  • The right to correct your personal data (if we have processed your personal data incorrectly). You can ask us to limit the processing of your personal data and to request the time needed to evaluate your requests or objections.
  • The right to delete your personal data from our systems.
  • The right to transfer your personal data to a third party.
  • We will comply with your requests unless we have a compelling, legitimate interest in deleting data that exceeds your interest in confidentiality. If we have deleted the data, for technical reasons it is not possible to immediately remove all copies of the data from our systems and backup systems. We may refuse to comply with the above requests if they are made unreasonably often, if unduly heavy technical effort is required to comply, or if it has unduly severe technical consequences for our systems, or if the privacy of others is at risk.
  • You can exercise these rights by sending a letter (by post or email) with your name, address, telephone number and a copy of a valid identity document to efta@efta-bg.com. Please state clearly which rights you are invoking and the reasons for this. We will reply to you within one month of receiving your request.
  • You can also send a complaint regarding the use of your personal data with the relevant Supervisory Authority in Bulgaria.

Do you use cookies if I visit your website?

General visitor data is stored on our website, such as the most visited pages. The purpose of this is to optimize the layout of the website. The data can also be used to provide more specific information. Personal data will not be sent / recorded via the Internet without your consent.

The EFTA SERVICES website uses cookies. Cookies are simple text files that contain information and are placed on your computer, tablet or smartphone by your browser. The website instructs the browser with which the website is visited (for example Internet Explorer or Google Chrome) to place these cookies.

The cookie does not contain identifying information and is only used to make the EFTA SERVICES website more accessible to you. It is possible to disable cookies. This can be done through your browser’s menu settings (such as Internet Explorer or Google Chrome).